The Fitness Audio Limited Warranty

Our gear is built for the one thing that kills ordinary audio equipment: sweat. Our warranty is built the same way — it covers the failure that actually happens in fitness studios, and it tells you plainly what it doesn't. Every term below runs from your purchase date and requires proof of purchase.

Note: Sweat warranties do not include misuse or abuse- general physical damage, old or broken antennas, cut or broken wires, or broken connectors from misuse.

Coverage at a Glance:

Product	Warranty	Covers
Aeromic & Cyclemic headsets	2 Year: Manufacturer's Warranty + Aeromic /Cyclemic Sweat Death Warranty	Sweat damage to capsule, frame, and cable within daily use of 7 non-consecutive classes a day no back to back classes and adequate 1 hour dry time between classes. Hot classes exception: no back to back classes, headset must be given dry time of minimum 1 hour in between classes with windscreen removed and transmitter unplugged. Excludes: Abuse: Drops, general physical damage Misuse: Use outdoors, use under water, or use outside of advised use Improper power sources/ power supplies Damage from non approved cleaners, solvents, or gym wipes
Wireless Transmitters (UTX-16, SM716, MTU8, DX6-TF)	1 Year: Manufacturer's Warranty + Wireless Transmitter Sweat Death Warranty	Sweat-related manufacturer electronic faults. Hot classes exception: no back to back classes, transmitters must be given dry time with battery covers removed for minimum 1 hour. Transmitters must be cleaned minimum bimonthly with electronic contact cleaner and sweat protected with eGlooped. Excludes: Abuse: Drops, general physical damage Misuse: Use outdoors, use under water, or use outside of advised use Improper power sources/ power supplies Damage from non approved cleaners, solvents, or gym wipes
EMic & EMic XL	1 Year: Manufacturer's Warranty + EMic Sweat Warranty	Sweat damage to capsule, frame, and cable within daily use of 3 non-consecutive classes a day no back to back classes and adequate one hour dry time between classes. Excludes: Abuse: Drops, general physical damage Misuse: Use outdoors, use under water, or use outside of advised use Improper power sources/ power supplies Damage from non approved cleaners, solvents, or gym wipes
FM-41	1 Year: Manufacturer's Warranty + FM41 Sweat Warranty	Sweat damage to capsule, frame, and cable within daily use of 1 class a day - 7 days a week. Excludes: Abuse: Drops, general physical damage Misuse: Use outdoors, use under water, or use outside of advised use Improper power sources/ power supplies Damage from non approved cleaners, solvents, or gym wipes
Receivers, AeroMixers, AeroLink, Gov'nor, SALT, and Trigger, & power supplies	1 Year: Manufacturer's Warranty	Manufacturing defects Excludes: Abuse: Drops, general physical damage Misuse: Use outdoors, use under water, or use outside of advised use Improper power sources/ power supplies Damage from non approved cleaners, solvents, or gym wipes
Pouchbelts, windscreens & accessories	2 Weeks: New unused condition required for return	Defective on arrival - unopened package required Excludes: Abuse: Drops, general physical damage Misuse: Use outdoors, use under water, or use outside of advised use Improper power sources/ power supplies Damage from non approved cleaners, solvents, or gym wipes

Product

Warranty

Covers

Aeromic & Cyclemic headsets

2 Year:

Manufacturer's Warranty + Aeromic /Cyclemic Sweat Death Warranty

Sweat damage to capsule, frame, and cable within daily use of 7 non-consecutive classes a day no back to back classes and adequate 1 hour dry time between classes.

Hot classes exception: no back to back classes, headset must be given dry time of minimum 1 hour in between classes with windscreen removed and transmitter unplugged.

Excludes:

Abuse: Drops, general physical damage
Misuse: Use outdoors, use under water, or use outside of advised use
Improper power sources/ power supplies
Damage from non approved cleaners, solvents, or gym wipes

Wireless Transmitters (UTX-16, SM716, MTU8, DX6-TF)

1 Year:

Manufacturer's Warranty + Wireless Transmitter Sweat Death Warranty

Sweat-related manufacturer electronic faults.

Hot classes exception: no back to back classes, transmitters must be given dry time with battery covers removed for minimum 1 hour.

Transmitters must be cleaned minimum bimonthly with electronic contact cleaner and sweat protected with eGlooped.

Excludes:

Abuse: Drops, general physical damage
Misuse: Use outdoors, use under water, or use outside of advised use
Improper power sources/ power supplies
Damage from non approved cleaners, solvents, or gym wipes

EMic & EMic XL

1 Year:

Manufacturer's Warranty + EMic Sweat Warranty

Sweat damage to capsule, frame, and cable within daily use of 3 non-consecutive classes a day no back to back classes and adequate one hour dry time between classes.

Excludes:

Abuse: Drops, general physical damage
Misuse: Use outdoors, use under water, or use outside of advised use
Improper power sources/ power supplies
Damage from non approved cleaners, solvents, or gym wipes

FM-41

1 Year:

Manufacturer's Warranty + FM41 Sweat Warranty

Sweat damage to capsule, frame, and cable within daily use of 1 class a day - 7 days a week.

Excludes:

Abuse: Drops, general physical damage
Misuse: Use outdoors, use under water, or use outside of advised use
Improper power sources/ power supplies
Damage from non approved cleaners, solvents, or gym wipes

Receivers, AeroMixers, AeroLink, Gov'nor, SALT, and Trigger, & power supplies

1 Year:

Manufacturer's Warranty

Manufacturing defects

Excludes:

Abuse: Drops, general physical damage
Misuse: Use outdoors, use under water, or use outside of advised use
Improper power sources/ power supplies
Damage from non approved cleaners, solvents, or gym wipes

Pouchbelts, windscreens & accessories

2 Weeks:

New unused condition required for return

Defective on arrival - unopened package required

Excludes:

Abuse: Drops, general physical damage
Misuse: Use outdoors, use under water, or use outside of advised use
Improper power sources/ power supplies
Damage from non approved cleaners, solvents, or gym wipes

Fitness Audio USA Coverage Terms

Aeromic & Cyclemic: The 2-Year Sweat Death Warranty For two years from purchase, your Aeromic or Cyclemic is guaranteed against sweat damage to the capsule, frame, and cable at up to 7 non-consecutive classes. This is not a standard electronics warranty that excludes moisture; it covers moisture specifically. Coverage relies on two honest conditions:

No physical damage: Covers sweat—not drops, bends, crush damage, or chewed cables.
Dry-out intervals: Teach in blocks of two hours or less, giving the mic 60 minutes to dry before the next class. Sweat damage happens in your bag, not in the room. Rotating two mics for back-to-back classes is the difference between two years and six.

Wireless Transmitters: 1-Year Sweat Warranty Every Fitness Audio transmitter ships with eGloop anti-corrosion grease on the contacts - we . For one year from purchase, sweat-related electronic faults will be replaced. This is not a wear-and-tear program; physical damage to plugs, broken battery tags, cracked cases, and worn switches from daily handling are not covered.

EMic, EMic XL & FM-41 These are honest workhorses priced for their workload. Use beyond these ratings is not covered:

EMic & EMic XL: 1 year warranty at up to 3 non-consecutive classes a day - 20 classes per week.
FM-41: 1 year warranty at one class per day up to 7 classes per week.

Receivers, Mixers & Power Supplies U-Series and DX6 receivers, Aeromix mixers, the AeroLink Bluetooth receiver, Gov'nor, SALT, and Trigger and all power supplies carry a standard 1 year warranty against manufacturing defects.

What Is Not Covered

We don't void warranties—if one part gets damaged in a way we don't cover, it simply means that specific failure isn't ours to replace. We do not cover:

Physical & Accidental Damage: Stepped on, dropped, crushed; bent or reshaped frames; snapped boom arms; damaged connectors from forcing or twisting; pulled, stretched, or cut cables; pet damage or transit damage.
Overuse & Misuse: Teaching past the stated class rating, continuous use without dry-out intervals, submersion or aqua use, cleaning the capsule with solvents/sprays, or using incorrect transmitter voltages.
Outside Work: Damage caused by third-party disassembly, splicing, or repairs, as well as failures caused by non-Fitness Audio replacement parts.
Ownership Issues: Second-hand transfers, unauthorized resellers, removed/altered serial numbers, or claims without proof of purchase.
Wear & Consumables: Cosmetic scuffs, stretched sweat rings, windscreens, pouchbelts, batteries, loss/theft, or lost income/rental costs.

How to Make a Claim

Start at our Service & Warranty Claim Portal and log into your fitaud.com account. Claims are processed directly from your account to keep your service history centralized.

Most claims are diagnosed solely from photos, meaning you usually do not need to ship anything. We respond within two business days and will confirm if a replacement is approved. Questions? Email info@fitnessaudio.com or call 831-458-1800, Monday–Friday [Insert final confirmed hours, e.g., 8:00 AM – 4:00 PM] Pacific.

Warranty Service

Fitness Audio USA will replace the product or supply replacement parts. We do not offer repair service.

Do not ship products to us. Claims are assessed via uploaded photos. Unsolicited shipments will be returned at the sender's expense. If we require a unit for physical assessment, we will provide a prepaid label.
Replacement is with the same model (or nearest current equivalent). Where a component is user-replaceable, we may supply just the part.
A replacement unit carries a new warranty term starting from its ship date.

Your Legal Rights

This is a limited warranty. Any implied warranties, including merchantability and fitness for a particular purpose, are limited in duration to the term of the applicable written warranty above. Fitness Audio USA is not liable for incidental, special, or consequential damages arising from the use or unavailability of any product. Some states do not allow limitations on how long an implied warranty lasts, or the exclusion of incidental damages, so these limitations may not apply to you. This warranty gives you specific legal rights; you may also have other rights varying by state.

Effective August 20, 2026. Products purchased before this date are covered by the terms published at the time of purchase.

Email: info@fitnessaudio.com

Most questions answered within 24 hours

Call: 831-458-1800

Monday–Friday, 10AM-4:30PM Pacific Time

Product Finder Quiz

Not sure what to buy? Start here.

Troubleshooting?

Try these first

Mic is crackling or cutting in and out

Clean the connector pins with contact cleaner (DeOxit or similar) then re-apply eGloop after cleaning them. Make sure the connector is fully seated in the transmitter — push it in and give it a slight twist. Check the transmitter battery. If the problem happens only in certain spots in the room, it's likely wireless interference, not a mic fault.

No sound at all

Confirm the transmitter is powered on and the battery isn't dead. Check that the receiver is on and the correct channel is selected. Check the mixer input — is the mic channel turned up? Try a known-good cable or mic to isolate whether the issue is the headset, the transmitter, or the mixer.

Audio drops out when I move

This is usually a loose connector or a wireless signal issue. Reseat the connector firmly. Make sure nothing is blocking line-of-sight between the transmitter and receiver. If you're in a multi-room facility, check that adjacent rooms aren't on the same frequency.

Transmitter gets warm during class

Normal under heavy use, especially in hot studios. The neoprene Pouchbelt acts as a barrier between the warm transmitter and your skin. If the transmitter is shutting off, the battery may be failing — try a fresh one.

My windscreen is discolored or smells

Replace it. Windscreens are consumable. Under heavy use, swap them every few weeks. Saturated windscreens hold moisture against the capsule and can cause audio issues. Spares are in the accessories section.

Feedback / squealing

Move away from the speakers. Check that the mic EQ isn't boosting high frequencies too much. If using an Aeromix, reduce the treble on the voice channel. Make sure you're using the correct capsule sensitivity for your room — LS capsules handle more gain before feedback than standard capsules.

Our customer support is available Monday to Friday: 10am-4:30pm. PSTAverage answer time: 24h

Which connector fits my transmitter?

Studio Setup Help

Warranty & Repair Service

My mic is cutting out