The Fitness Audio Limited Warranty

Our gear is built for the one thing that kills ordinary audio equipment: sweat. Our warranty is built the same way — it covers the failure that actually happens in fitness studios, and it tells you plainly what it doesn't. Every term below runs from your purchase date and requires proof of purchase.

Note: Sweat warranties do not include misuse or abuse- general physical damage, old or broken antennas, cut or broken wires, or broken connectors from misuse.


Coverage at a Glance:

Product Warranty Covers
Aeromic & Cyclemic headsets

2 Year:

Manufacturer's Warranty + Aeromic /Cyclemic Sweat Death Warranty

Sweat damage to capsule, frame, and cable within daily use of 7 non-consecutive classes a day no back to back classes and adequate 1 hour dry time between classes.

Hot classes (hot yoga, hot Pilates, heated studios): up to 3 hot classes a day, alternated. Never back to back: after each hot class the headset gets a minimum 1 hour dry time with the windscreen removed and the transmitter unplugged, so rotate two or more headsets through the day.

Excludes:

  • Abuse: Drops, general physical damage
  • Misuse: Use outdoors, use under water, or use outside of advised use
  • Improper power sources/ power supplies
  • Damage from non approved cleaners, solvents, or gym wipes
Wireless Transmitters (UTX-16, SM716, MTU8, DX6-TF)

1 Year:

Manufacturer's Warranty + Wireless Transmitter Sweat Death Warranty

Sweat-related manufacturer electronic faults.

Hot classes exception: no back to back classes, transmitters must be given dry time with battery covers removed for minimum 1 hour.

Transmitters must be cleaned minimum bimonthly with electronic contact cleaner and sweat protected with eGloop.

Excludes:

  • Abuse: Drops, general physical damage
  • Misuse: Use outdoors, use under water, or use outside of advised use
  • Improper power sources/ power supplies
  • Damage from non approved cleaners, solvents, or gym wipes
EMic & EMic XL

1 Year:

Manufacturer's Warranty + EMic Sweat Warranty

Sweat damage to capsule, frame, and cable within daily use of 3 non-consecutive classes a day no back to back classes and adequate one hour dry time between classes.

Hot classes (hot yoga, hot Pilates, heated studios): 1 hot class a day per headset, followed by a minimum 1 hour dry time with the windscreen removed and the transmitter unplugged. For more than one hot class a day, use the Aeromic or Cyclemic.

Excludes:

  • Abuse: Drops, general physical damage
  • Misuse: Use outdoors, use under water, or use outside of advised use
  • Improper power sources/ power supplies
  • Damage from non approved cleaners, solvents, or gym wipes
FM-41

1 Year:

Manufacturer's Warranty + FM41 Sweat Warranty

Sweat damage to capsule, frame, and cable within daily use of 1 class a day - 7 days a week.

Excludes:

  • Abuse: Drops, general physical damage
  • Misuse: Use outdoors, use under water, or use outside of advised use
  • Improper power sources/ power supplies
  • Damage from non approved cleaners, solvents, or gym wipes
Receivers, AeroMixers, AeroLink, Gov'nor, SALT, and Trigger, & power supplies

1 Year:

Manufacturer's Warranty

Manufacturing defects

Excludes:

  • Abuse: Drops, general physical damage
  • Misuse: Use outdoors, use under water, or use outside of advised use
  • Improper power sources/ power supplies
  • Damage from non approved cleaners, solvents, or gym wipes
Pouchbelts, windscreens & accessories

2 Weeks:

New unused condition required for return

Defective on arrival - unopened package required

Excludes:

  • Abuse: Drops, general physical damage
  • Misuse: Use outdoors, use under water, or use outside of advised use
  • Improper power sources/ power supplies
  • Damage from non approved cleaners, solvents, or gym wipes



Fitness Audio USA Coverage Terms

Aeromic & Cyclemic: The 2-Year Sweat Death Warranty For two years from purchase, your Aeromic or Cyclemic is guaranteed against sweat damage to the capsule, frame, and cable at up to 7 non-consecutive classes a day, or up to 3 non-consecutive hot classes a day. This is not a standard electronics warranty that excludes moisture; it covers moisture specifically. Coverage relies on two honest conditions:

  • No physical damage: Covers sweat—not drops, bends, crush damage, or chewed cables.
  • Dry-out intervals: Teach in blocks of two hours or less, giving the mic 60 minutes to dry before the next class. Sweat damage happens in your bag, not in the room. Rotating two mics for back-to-back classes is the difference between two years and six.

Wireless Transmitters: 1-Year Sweat Warranty Every Fitness Audio transmitter ships with eGloop anti-corrosion grease on the contacts. For one year from purchase, sweat-related electronic faults will be replaced. This is not a wear-and-tear program; physical damage to plugs, broken battery tags, cracked cases, and worn switches from daily handling are not covered.

EMic, EMic XL & FM-41 These are honest workhorses priced for their workload. Use beyond these ratings is not covered:

  • EMic & EMic XL: 1 year warranty at up to 3 non-consecutive classes a day (20 classes per week), or 1 hot class a day.
  • FM-41: 1 year warranty at one class per day up to 7 classes per week.

Receivers, Mixers & Power Supplies U-Series and DX6 receivers, Aeromix mixers, the AeroLink Bluetooth receiver, Gov'nor, SALT, and Trigger and all power supplies carry a standard 1 year warranty against manufacturing defects.


What Is Not Covered

We don't void warranties—if one part gets damaged in a way we don't cover, it simply means that specific failure isn't ours to replace. We do not cover:

  • Physical & Accidental Damage: Stepped on, dropped, crushed; bent or reshaped frames; snapped boom arms; damaged connectors from forcing or twisting; pulled, stretched, or cut cables; pet damage or transit damage.
  • Overuse & Misuse: Teaching past the stated class rating (including the hot-class ratings above), continuous use without dry-out intervals, submersion or aqua use, cleaning the capsule with solvents/sprays, or using incorrect transmitter voltages.
  • Outside Work: Damage caused by third-party disassembly, splicing, or repairs, as well as failures caused by non-Fitness Audio replacement parts.
  • Ownership Issues: Second-hand transfers, unauthorized resellers, removed/altered serial numbers, or claims without proof of purchase.
  • Wear & Consumables: Cosmetic scuffs, stretched sweat rings, windscreens, pouchbelts, batteries, loss/theft, or lost income/rental costs.


How to Make a Claim

Start at our Service & Warranty Claim Portal and log into your fitaud.com account. Claims are processed directly from your account to keep your service history centralized.

Most claims are diagnosed solely from photos, meaning you usually do not need to ship anything. We respond within two business days and will confirm if a replacement is approved. Questions? Email info@fitaud.com, Monday–Friday, 10AM–4:30PM Pacific.


Warranty Service

Before you file a claim, run through our troubleshooting guide. Many problems are fixed there in a few minutes. Most approved claims are settled with a replacement or replacement parts, and if a unit does need a repair, it's done here in California.

  • Do not ship products to us. Claims are assessed via uploaded photos. Unsolicited shipments will be returned at the sender's expense. If we require a unit for physical assessment, we will provide a prepaid label.
  • Replacement is with the same model (or nearest current equivalent). Where a component is user-replaceable, we may supply just the part.
  • A replacement unit carries the remainder of the original warranty term, counted from the original purchase date. It does not start a new warranty.


Your Legal Rights

This is a limited warranty. Any implied warranties, including merchantability and fitness for a particular purpose, are limited in duration to the term of the applicable written warranty above. Fitness Audio USA is not liable for incidental, special, or consequential damages arising from the use or unavailability of any product. Some states do not allow limitations on how long an implied warranty lasts, or the exclusion of incidental damages, so these limitations may not apply to you. This warranty gives you specific legal rights; you may also have other rights varying by state.

Effective August 20, 2026. Products purchased before this date are covered by the terms published at the time of purchase.